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Legal Statement

Due to the limited space available, the item of your choice may not be available; if this is the case, our cabin staff can propose an alternative choice.


In-flight prices

The saving made on purchasing an item on board is based on the average sales price of items in Spain.


Accepted means of payment

• Currencies:

 Euro, US dollar, Pound Sterling, chinese Yuan, Japanese yen.

• Bank cards with an authorized limit:

JCB: 800 € - AMEX : 550 € - Visa/Mastercard with chip facility: 550€ - with magnetic strip: 300 €

• Cards not accepted:

Prepaid, online and debit cards, Diners Club and Union Pay. Some cards may be exceptionnally refused on board due to your bank contract conditions or paiement cellings.

For all payments above €150, you may be requested to present a valid passport.


Customs information:

On your return to Spain, the goods contained in your baggage are not subject to customs duty if their value does not exceed the following duty-free allowance:

Cigarettes (passengers aged 17 and over only): 200

Perfumes 50 ml

Eau de toilette 250 ml

Travellers aged under 15: 150 €.

Travellers aged over 15: 430 €.

All surplus amounts must be declared at customs.For more information, contact the customs services at:


If you have a connecting flight, any liquids purchased on board an aircraft from a European Union country must be placed by the salesperson in a sealed bag, along with the receipt, until you arrive at your final destination.

In all other cases, all liquids purchased will be confiscated.



Items purchased in-flight are guaranteed for two years as from the date of purchase. If you notice a manufacturing fault, a defect, or faulty operation attributable to the manufacturer, please return the item in its original packaging together with the receipt to customer services. For more information, please contact Service Client Achat.


Duty-Free Customer Service:


PO Box 1093 

CP 28830 San Fernando de Henares




When you visit our website, cookies are stored on your computer, mobile device or tablet.

We have designed our website to be particularly attentive to our customers’ needs and expectations. This is one of the reasons why we use cookies, for example, to identify you and access your account, manage your shopping cart, remember your visits and personalise the offers that we offer you.

This page will give you a better understanding of how cookies work and how to configure them using the current tools.


“What is a cookie?”

A cookie is a small text file stored on your computer when you visit a website or view an advert. They are used to collect information about your browsing history and send you personalised services.


On your computer, cookies are managed by your web browser.


“Accept or reject cookies”:

You can manage cookies in different ways.

Configuring your web browser

You can choose to disable cookies at any time. Your browser can also be configured to notify you of cookies that are stored on your computer and ask you whether to accept them or not. You can accept or reject cookies on a case-by-case basis or even automatically reject them once and for all.

We remind you that configuring your cookies may change your conditions for accessing our services that require the use of cookies.

If your browser is configured to reject all cookies, you will not be able to make purchases or use the key features of our website, such as storing items in your shopping cart or receiving personalised recommendations. In order to manage cookies so that we can satisfy your expectations as closely as possible, we would ask you to configure your browser, while taking account the purpose of cookies as mentioned above.

Here is how to check or prevent cookies being stored:

The configuration for each browser is different. This is described in your browser’s help menu, which can be used to find out how to change your cookie settings.

You can disable the cookies by using the following instructions:

1/ If you are using Internet Explorer

In Internet Explorer, click Tools, then Internet Options.

In the General tab, under Browser history, click Settings. Click View files. Click the header of the Name column to sort all the files into alphabetical order, then look through the list until you see the files labelled with the prefix “Cookie”. (All cookies have this prefix and normally contain the name of the website that created the cookie).

Select the cookies containing the name of our website and delete them.


Close the window containing the list of files, then click twice on OK to return to Internet Explorer.


2/ If you are using Firefox

Go to the “Tools” tab in the browser then select the “Options” menu.

In the window that appears, choose “Privacy” and click “Show cookies”.

Identify the files that contain the name of our website, Select and Delete them.


3/ If you are using Safari

In your browser, chose the menu Edition > Preferences.

Click Security.

Click Show cookies.

Select the cookies that contain the name of our website and click Delete, or Delete all.

After deleting the cookies, click Finish.


4/ If you are using Google Chrome

Click the icon for the Tools menu.

Select Settings.

Click on Advanced settings to access the “Privacy” section.

Click Show cookies.

Identify the files that contain the name of our website, Select and Delete them.

Click “Done” to return to your browser


Settings on a cookie management platform

You can manage your cookies by using one of the cookie management platforms offered by advertising professionals.


More information about cookies

On the Spanish data protection website (AEPD)